Privacy Policy
Last updated on March 19th, 2024
Introduction to Privacy Policy
This privacy policy (the " Privacy Policy") applies to
your use of the website of Razorpay hosted at
razorpay.com, the
Services (as defined under the Razorpay "Terms of Use") and
Razorpay applications on mobile platforms (Android,
Blackberry,
Windows Phone, iOS etc.) (collectively ("RAZORPAY" or "WEBSITE")), but
does not apply to any third party
websites that may be linked to them,
or any relationships you may have with the businesses listed on
Razorpay.
The terms "we", "our" and "us" refer to Razorpay and the terms " you ", "your" and " User" refer to you, as a user of Razorpay.
The term "Personal Information" means information
that you provide to us which personally identifies you to be contacted
or identified, such as your name, phone number, email address, and any
other data that is tied to such information. Our
practices and
procedures in relation to the collection and use of Personal
Information have been set-out below in order to
ensure safe usage of
the Website for you.
We have implemented reasonable security practices and procedures that
are commensurate with the information assets
being protected and with
the nature of our business. While we try our best to provide security
that is better than the industry
standards, because of the inherent
vulnerabilities of the internet, we cannot ensure or warrant complete
security of all
information that is being transmitted to us by you. By
visiting this Website, you agree and acknowledge to be bound by this
Privacy Policy and you hereby consent that we will collect, use,
process and share your Personal Information in the manner
set out
herein below. If you do not agree with these terms, do not use the
Website.
It is clarified that the terms and conditions that are provided
separately, form an integral part of your use of this Website and
should be read in conjunction with this Privacy Policy.
Information we collect and how we use it
We collect, receive and store your Personal Information. If you
provide your third-party account credentials (" Third Party Account Information") to us, you understand that some content and information in those
accounts may be transmitted to
your account with us if you authorise
such transmissions and that Third Party Account Information
transmitted to us shall be
covered by this Privacy Policy. You may opt
to not provide us with certain information, however that will restrict
you from
registering with us or availing some of our features and
services.
We use commercially reasonable efforts to ensure that the collection
of Personal Information is limited to that which is
necessary to
fulfill the purposes identified below. If we use or plan to use your
information in a manner different than the
purpose for which it is
collected, then we will ask you for your consent prior to such use.
The Personal Information collected will be used only for the purpose
of enabling you to use the services provided by us, to
help promote a
safe service, calibrate consumer interest in our products and
services, inform you about online offers and
updates, troubleshoot
problems, customize User experience, detect and protect us against
error, fraud and other criminal
activity, collect money, enforce our
terms and conditions, and as otherwise described to you at the time of
collection of such
information.
Account information of Merchants
If you create an account to take advantage of the full range of
services offered on Razorpay, we ask for and record Personal
Information such as your name, email address and mobile number. We may
collect and store your Sensitive Personal Data
or Information (such as
any financial information including inter alia credit card, debit card
details, bank account and know
your customer ("KYC")
documents as per RBI regulations and any other information as may be
applicable) that the User
may opt to save in the User account created
with Razorpay]. We use your email address to send you updates, news,
and
newsletters (if you willingly subscribe to the newsletter during
signup, or anytime after signup) and contact you on behalf of
other
Users (such other Users who send you friend requests, personal
messages, or other social collaboration based
events). [If you do not
want to receive communications from us that are not relevant to you or
your use of our services,
please click on the unsubscribe link
provided at the bottom of such e-mails sent to you by us. We use your
mobile numbers
to send you transaction alerts and SMS alerts based on
your preferences. If you do not wish to receive such SMSs from us,
please notify us at
razorpay.com/support
to stop receiving SMSs from us. Razorpay assures that your Personal
Information
will not be made public or sold to any third party.
The User shall have an option to erase any information provided by the
User including Personal Information. If a User opts
for the said
option of erasure, Razorpay shall delete all stored information of the
User from its servers.
Customer Information
We also store customer information of customers such as address,
mobile number, Third Party Wallet details, Card Details
and email
address making payments through Razorpay checkouts. However, only when
customer chooses to share the
information on the businesses powered
with Razorpay applications we share the information to respective
businesses.
However, Razorpay is not liable in any way for any misuse
of this information by the business or people related to the
businesses to whom the information is shared by the customer.
Activity
We record information relating to your use of Razorpay, such as the
searches you undertake, the pages you view, your
browser type, IP
address, location, requested URL, referring URL, and timestamp
information. We use this type of
information to administer Razorpay
and provide the highest possible level of security and service to you.
We also use this
information in the aggregate to perform statistical
analyses of User behavior and characteristics in order to measure
interest
in and use of the various areas of Razorpay. However, you
cannot be identified from this aggregate information.
We own all the intellectual property rights associated with the
Website and its contents. No right, title or interest in any
downloaded material is transferred to you as a result of any such
downloading or copying. The Website is protected by
copyright as a
collective work and/ or compilation (meaning the collection,
arrangement, and assembly) of all the content on
this Website,
pursuant to applicable law.
Our logos, product and service marks and/ or names, trademarks,
copyrights and other intellectual property, whether
registered or not
("Our IP") are exclusively owned by us. Without our
prior written permission, you agree to not display and/
or use Our IP
in any manner. Nothing contained in this Website or the content,
should be construed as granting, in any way
to the User, any license
or right or interest whatsoever, in and/ or to Our IP, without our
express written permission.
Cookies
We send cookies to your computer in order to uniquely identify your
browser and improve the quality of our service. The
term "cookies"
refers to small pieces of information that a website sends to your
computer's hard drive while you are viewing
the site. We may use both
session cookies (which expire once you close your browser) and
persistent cookies (which stay
on your computer until you delete
them). Persistent cookies can be removed by following your browser
help file directions. If
you choose to disable cookies, some areas of
Razorpay may not work properly or at all. Razorpay uses third party
tools,
who may collect anonymous information about your visits to
Razorpay using cookies, and interaction with Razorpay
products and
services. Such third parties may also use information about your
visits to Razorpay products and services and
other web sites to target
advertisements for Razorpay's products and services. No Personal
Information is collected or used
in this process. These third parties
do not know or have access to the name, phone number, address, email
address, or any
Personal Information about Razorpay's Users. Razorpay
Users can opt-out of sharing this information with third parties by
deactivating cookies, the process of which varies from browser to
browser. Please refer to the help file of your browser to
understand
the process of deactivating cookies on your browser.
Enforcement
We may use the information we collect in connection with your use of
Razorpay (including your Personal Information) in
order to
investigate, enforce, and apply our terms and conditions and Privacy
Policy.
Transfer of information
We do not share your Personal Information with any third party apart
from financial institutions such as banks, RBI or other
regulatory
agencies (as may be required) and to provide you with services that we
offer through Razorpay, conduct quality
assurance testing, facilitate
creation of accounts, provide technical and customer support, or
provide specific services, such
as synchronization of your contacts
with other software applications, in accordance with your
instructions. These third
parties are required not to use your
Personal Information other than to provide the services requested by
you.
We may share your Personal Information with our parent company,
subsidiaries, joint ventures, or other companies under a
common
control (collectively, the "Affiliates") that we may
have now or in the future, in which case we will require them to
honor
this Privacy Policy. If another company acquires our company or our
assets, that company will possess your Personal
Information, and will
assume the rights and obligations with respect to that information as
described in this Privacy Policy.
We may disclose your Personal
Information to third parties in a good faith belief that such
disclosure is reasonably
necessary to (a) take action regarding
suspected illegal activities; (b) enforce or apply our terms and
conditions and Privacy
Policy; (c) comply with legal process, such as
a search warrant, subpoena, statute, or court order; or (d) protect
our rights,
reputation, and property, or that of our Users,
Affiliates, or the public. Please note that we are not required to
question or
contest the validity of any search warrant, subpoena or
other similar governmental request that we receive.
We may disclose information in the aggregate to third parties relating
to User behavior in connection with actual or
prospective business
relationship with those third parties, such as advertisers and content
distributors. For example, we may
disclose the number of Users that
have been exposed to, or clicked on, advertising banners.
Links
References on this Website to any names, marks, products or services
of third parties or hyperlinks to third party websites or
information
are provided solely for your convenience and do not in any way
constitute or imply our endorsement,
sponsorship or recommendation of
the third party, information, product or service. Except as set forth
herein, we do not
share your Personal Information with those third
parties, and are not responsible for their privacy practices. We
suggest you
read the privacy policies on all such third party
websites.
User access of Personal Information
As a registered Razorpay User, you can modify some of your Personal
Information and your privacy preferences by
accessing the "Account"
section of this Website.
Security
Your account is password protected. We use industry standard measures
to protect the Personal Information that is stored
in our database. We
follow industry standard best practices on Information Security, as
also mentioned in our website. We
limit the access to your Personal
Information to those employees and contractors who need access to
perform their job
function, such as our customer service personnel. If
you have any questions about the security on Razorpay, please contact
us at disclosures@razorpay.com.
You hereby acknowledge that Razorpay is not responsible for any
intercepted information sent via the internet, and you
hereby release
us from any and all claims arising out of or related to the use of
intercepted information in any unauthorized
manner.
Terms and modifications to this Privacy Policy
Our Privacy Policy is subject to change at any time without notice. To
make sure you are aware of any changes, please
review this policy
periodically. These changes will be effective immediately on the Users
of Razorpay. Please note that at all
times you are responsible for
updating your Personal Information, including to provide us with your
most current e-mail
address.
If you do not wish to permit changes in our use of your Personal
Information, you must notify us promptly that you wish to
deactivate
your account with us. Continued use of Razorpay after any change/
amendment to this Privacy Policy shall
indicate your acknowledgement
of such changes and agreement to be bound by the terms and conditions
of such changes.
Applicable law
Your use of this Website will be governed by and construed in
accordance with the laws of India. The Users agree that any
legal
action or proceedings arising out of your use may be brought
exclusively in the competent courts/ tribunals having
jurisdiction in
Bengaluru in India and irrevocably submit themselves to the
jurisdiction of such courts/ tribunals.
Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a
question, we will record any Personal Information and
other content
that you provide in your communication so that we can effectively
respond to your communication. Any
complaints or concerns in relation
to your Personal Information or content of this Website or any dispute
or breach of
confidentiality or any proprietary rights of User during
use of the Website or any intellectual property of any User should be
immediately informed to the Grievance cum Nodal Officer at the
co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:
DPO
Mr. SHASHANK KARINCHETI
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi,
Bangalore - 560030
Ph: 080-46669555
E-mail:
dpo@razorpay.com
Grievances portal:
https://razorpay.com/grievances/
Acceptance Details
Owner Id : R3WlVISVJtWRDv
Owner Name : MUTY ENTERPRISE LLP
IP Address : 10.26.97.161
Date Of Acceptance : 2025-08-10 15:06:39 IST
Signatory Name : Vipul Jamnadas Hemani
Contact Number : +919004012348
Email:infomuty@gmail.com